Delivery & Returns

Hassle-Free Shipping and Easy Return Policies

We use a variety of couriers for all of our deliveries.

If the items ordered are not in stock and the lead time is more than specified on our website we will contact you with an estimated delivery time, and offer you the option of cancelling your order or of course leaving on back order.

Since Brexit, we have made the decision to pre-pay all customs and duty for residential customers in Europe. 

All deliveries sent within the European Union are customs and duty pre-paid, meaning you will receive the goods from us without having to pay any additional fees prior to your delivery.

Businesses within the EU

Businesses within the European Union must enter an EORI number and VAT number, without this information, customs will not clear your package.

You will be billed by the courier for any duties and taxes which are due.

Delivery Costs, Lead-times & Zone Information

England, Scotland & Wales

Delivery schedules apply to orders placed before 14:00pm GMT. Below is a good indication of the estimated lead times and prices.

Lead-time (if in stock): UK 1-2 days

Courier: DPD / Fedex (£9.99) Collection: Free

International

Zone 1: Belgium, Czech Republic, Germany, Ireland, Luxembourg, Netherlands, Poland

Lead-time (if in stock): 2- 4 days

Courier: Fedex

  • 0 -> 30 Kg (£14.99)
  • 31 -> 60 Kg (£24.99)
  • 61 -> 90 Kg (£29.99) 
  • 91 -> 120 Kgs (£39.99)
  • 121 Kgs -> (£49.99)

Zone 2: Austria, Denmark, France, Hungary, Isle of man, Jersey, Latvia, Lithuania,  Slovakia, Slovenia, Sweden

Lead-time (if in stock): 2-5 Days

Courier: Fedex

  • 0 -> 30 Kg (£17.50)
  • 31 -> 60 Kg (£29.99)
  • 61 -> 90 Kg (£42.50)
  • 91 -> 120 Kgs (£55.00)
  • 121 Kgs -> (£67.50)

Zone 3: Estonia, Guernsey, Italy, Portugal, Spain (mainland)

Lead-time (if in stock): 2-6 days

Courier: DPD 

  • 0 -> 30 Kg (£19.99)
  • 31 -> 60 Kg (£34.99)
  • 61 -> 90 Kg (£39.99)
  • 91 -> 120 Kgs (£64.99)
  • 121 Kgs -> (£79.99)

Zone 4: Croatia, Finland

Lead-time (if in stock): 2-7 days

Courier: Fedex 

  • 0 -> 30 Kg (£20.00)
  • 31 -> 60 Kg (£40.00)
  • 61 -> 90 Kg (£60.00)
  • 91 -> 120 Kgs (£80.00)
  • 121 Kgs -> (£100.00)

Zone 5: Romania 

Lead-time (if in stock): 2-9 days

Courier: Fedex

  • 0 -> 30 Kg (£25.00)
  • 31 -> 60 Kg (£45.00)
  • 61 -> 90 Kg (£65.00)
  • 91 -> 120 Kgs (£85.00)
  • 121 Kgs -> (£105.00)

Zone 6: Bulgaria, Greece

Lead-time (if in stock): 2-10 days

Courier: Fedex

  • 0 -> 30 Kg (£25.00)
  • 31 -> 60 Kg (£50.00)
  • 61 -> 90 Kg (£75.00)
  • 91 -> 120 Kgs (£100.00)
  • 121 Kgs -> (£125.00)

Zone 7: Bosnia and Herzegovina, Gibraltar, Iceland, Saudi Arabia, Serbia, Switzerland

Lead-time (if in stock): 2-9 days

Courier: Fedex

  • 0 -> 30 Kg (£45.00)
  • 31 -> 60 Kg (£90.00)
  • 61 -> 90 Kg (£135.00)
  • 91 -> 120 Kgs (£180.00)
  • 121 Kgs -> (£225.00)

Zone 8: Liechtenstein

Lead-time (if in stock): 2-9 days

Courier: Fedex

  • 0 -> 30 Kg (£75.00)
  • 31 -> 60 Kg (£150.00)
  • 61 -> 90 Kg (£225.00)
  • 91 -> 120 Kgs (£300.00)
  • 121 Kgs -> (£375.00)

Zone 9: Russian Federation

Lead-time (if in stock): 2-9 days

Courier: Fedex

  • 0 -> 30 Kg (£100.00)
  • 31 -> 60 Kg (£200.00)
  • 61 -> 90 Kg (£300.00)
  • 91 -> 120 Kgs (£400.00)
  • 121 Kgs -> (£500.00)

Zone 10: Norway

Lead-time (if in stock): 2-9 days

Courier: Parcel Force

  • 0 -> 30 Kg (£35.00)
  • 31 -> 60 Kg (£55.00)
  • 61 ->  (£75.00)

Zone 12: USA & Canada

Lead-time (if in stock): 1- 2 Days

Courier: Fedex Express 

  • 0 -> 2 Kg (£25.00)
  • 3 -> 4 Kg (£35.00)
  • 5 -> 6 Kg (£45.00)
  • 7 -> 11 Kgs (£50.00)
  • 12 -> 16 Kgs -> (£80.00)
  • 17 Kgs -> (£100.00)

Zone 11: Afghanistan • Åland Islands • Albania • Algeria • American Samoa • Andorra • Angola • Anguilla • Antarctica • Antigua And Barbuda • Argentina • Armenia • Aruba • Australia • Azerbaijan • Bahamas • Bahrain • Bangladesh • Barbados • Belarus • Belize • Benin • Bermuda • Bhutan • Bolivia • Botswana • Bouvet Island • Brazil • British Indian Ocean Territory • British Virgin Islands • Brunei • Burkina Faso • Burundi • Cambodia • Cameroon • Cape Verde • Cayman Islands • Central African Republic • Chad • Chile • China • Christmas Island • Cocos (Keeling) Islands • Colombia • Comoros • Congo - Brazzaville • Congo - Kinshasa • Cook Islands • Costa Rica • Côte D’Ivoire • Cuba • Cyprus • Djibouti • Dominica • Dominican Republic • Ecuador • Egypt • El Salvador • Equatorial Guinea • Eritrea • Ethiopia • Falkland Islands • Faroe Islands • Fiji • French Guiana • French Polynesia • French Southern Territories • Gabon • Gambia • Georgia • Ghana • Greenland • Grenada • Guadeloupe • Guam • Guatemala • Guinea • Guinea-Bissau • Guyana • Haiti • Heard & McDonald Islands • Honduras • Hong Kong SAR China • India • Indonesia • Iran • Iraq • Israel • Jamaica • Japan • Jordan • Kazakhstan • Kenya • Kiribati • Kuwait • Kyrgyzstan • Laos • Lebanon • Lesotho • Liberia • Libya • Macau SAR China • Macedonia • Madagascar • Malawi • Malaysia • Maldives • Mali • Malta • Marshall Islands • Martinique • Mauritania • Mauritius • Mayotte • Mexico • Micronesia • Moldova • Monaco • Mongolia • Montenegro • Montserrat • Morocco • Mozambique • Myanmar (Burma) • Namibia • Nauru • Nepal • Netherlands Antilles • New Caledonia • New Zealand • Nicaragua • Niger • Nigeria • Niue • Norfolk Island • North Korea • Northern Mariana Islands • Oman • Pakistan • Palau • Palestinian Territories • Panama • Papua New Guinea • Paraguay • Peru • Philippines • Pitcairn Islands • Puerto Rico • Qatar • Réunion • Rwanda • Saint Barthélemy • Saint Kitts And Nevis • Saint Lucia • Saint Martin • Saint Pierre And Miquelon • Samoa • San Marino • São Tomé And Príncipe • Senegal • Seychelles • Sierra Leone • Singapore • Solomon Islands • Somalia • South Africa • South Georgia & South Sandwich Islands • South Korea • Sri Lanka • St. Vincent & Grenadines • Sudan • Suriname • Svalbard And Jan Mayen • Swaziland 

Courier: TNT

Lead-time (if in stock): 2-9 days

  • 0 -> 30 Kg (£75.00)
  • 31 -> 60 Kg (£100.00)
  • 61 -> 90 Kg (£150.00)
  • 91 -> 120 Kgs (£175.00)
  • 121 Kgs -> (£200.00)

Please note purchasing from outside of the EU may be subject to additional charges for customs clearance. Under these circumstances generally the courier company will contact you to arrange any payments due.

Returns Policy

We will only accept returns within 30 days from order date. Items must be unused and undamaged, if packaging is damaged, a restocking charge may apply. 

Any returns after the 30 day period from order date will not be accepted or refunded.

Returns are not accepted for special order items, and non-stock items. Please ensure the accuracy of your order before proceeding.

Right to Cancel

You have the right to cancel the purchase of a good without having to give a reason at any time within the "cooling off period" of 14 working days, beginning on the day after you receive the goods.

You must notify us of your cancellation in writing or verbally via the below:

RICO Europe Ltd, Units 1-2 Badby Park, Heartlands Business Park, Daventry, Northants, NN11 8YT. Tel +44 (0) 1327 312838 or e-mail [email protected]

Cancellation Policy

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them.

You must send the goods back to us, to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.