Delivery & Returns

We use a variety of couriers for all of our deliveries based upon country of delivery and weights.

  

Delivery schedules below apply to orders placed before 14:00pm.

If items are not in stock and the lead time is more than specified we will contact you with an estimated delivery time, and offer you the option of cancelling your order or of course leaving on back order.

Since Brexit, we have made the decision to pre-pay all customs and duty for residential customers in Europe. All deliveries sent within the European Union are customs and duty pre-paid, meaning you will receive the goods from us without having to pay any additional fees prior to your delivery. 

Businesses within the EU must enter your EORI number and VAT number.

Without this information, customs will not clear your package.

You will be billed by the courier for any duties and taxes which are due.

Delivery costs

Below is a good indication of the estimated lead times and prices.

Delivery Times / Charges:

UK 1-2 days: {DPD / Fedex / Collection}

England, Scotland & Wales

DPD/FEDEX (£9.99)

COLLECTION (FREE)

Zone 12: - 1- 2 days. {FEDEX EXPRESS}

USA & Canada

0 -> 2 Kg (£25.00) 

3 -> 4 Kg (£35.00)

5 -> 6 Kg (£45.00)

7 -> 11 Kgs (£50.00)

12 -> 16 Kgs -> (£80.00)

17 Kgs -> (£100.00)

Zone 1: - 2- 4 days. {FEDEX}

Belgium, Czech Republic, Germany, Ireland, Luxembourg, Netherlands, Poland

0 -> 30 Kg (£14.99) 

31 -> 60 Kg (£24.99)

61 -> 90 Kg (£29.99)

91 -> 120 Kgs (£39.99)

121 Kgs -> (£49.99)

Zone 2: - 2-5 days {FEDEX}

Austria, Denmark, France,  Hungary, Isle of man, Jersey, Latvia, Lithuania,  Slovakia, Slovenia, Sweden

0 -> 30 Kg (£17.50) 

31 -> 60 Kg (£29.99)

61 -> 90 Kg (£42.50)

91 -> 120 Kgs (£55.00)

121 Kgs -> (£67.50)

Zone 3: - 2-6 days {DPD}

Estonia, Guernsey, Italy, Portugal, Spain ( mainland )

0 -> 30 Kg (£19.99) 

31 -> 60 Kg (£34.99)

61 -> 90 Kg (£39.99)

91 -> 120 Kgs (£64.99)

121 Kgs -> (£79.99)

Zone 4: -  2-7 days {FEDEX}

Croatia, Finland

0 -> 30 Kg (£20.00) 

31 -> 60 Kg (£40.00)

61 -> 90 Kg (£60.00)

91 -> 120 Kgs (£80.00)

121 Kgs -> (£100.00)

Zone 5: - 2-9 days {FEDEX}

Romania

0 -> 30 Kg (£25.00) 

31 -> 60 Kg (£45.00)

61 -> 90 Kg (£65.00)

91 -> 120 Kgs (£85.00)

121 Kgs -> (£105.00)

Zone 6: - 2-10 days {FEDEX}

Bulgaria, Greece

0 -> 30 Kg (£25.00) 

31 -> 60 Kg (£50.00)

61 -> 90 Kg (£75.00)

91 -> 120 Kgs (£100.00)

121 Kgs -> (£125.00)

Zone 7: - 2-9 days {FEDEX}

Bosnia and Herzegovina, Gibraltar, Iceland, Saudi Arabia, Serbia, Switzerland

0 -> 30 Kg (£45.00) 

31 -> 60 Kg (£90.00)

61 -> 90 Kg (£135.00)

91 -> 120 Kgs (£180.00)

121 Kgs -> (£225.00)

Zone 8: - 2-9 days {FEDEX}

Liechtenstein

0 -> 30 Kg (£75.00) 

31 -> 60 Kg (£150.00)

61 -> 90 Kg (£225.00)

91 -> 120 Kgs (£300.00)

121 Kgs -> (£375.00)

Zone 9: - 2-9 days {FEDEX}

Russian Federation

0 -> 30 Kg (£100.00) 

31 -> 60 Kg (£200.00)

61 -> 90 Kg (£300.00)

91 -> 120 Kgs (£400.00)

121 Kgs -> (£500.00)

Zone 10: - 2-9 days {PARCEL FORCE}

Norway

0 -> 30 Kg (£35.00) 

31 -> 60 Kg (£55.00)

61 ->  (£75.00)

Zone 11: - 2-9 days {TNT}

Afghanistan, Åland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua And Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Côte D’Ivoire, Cuba, Cyprus, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard & McDonald Islands, Honduras, Hong Kong SAR China, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macau SAR China, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Puerto Rico, Qatar, Réunion, Rwanda, Saint Barthélemy, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, San Marino, São Tomé And Príncipe, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, Sri Lanka, St. Vincent & Grenadines, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad And Tobago, Tunisia, Turkey, Turkmenistan, Turks And Caicos Islands, Tuvalu, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

0 -> 30 Kg (£75.00) 

31 -> 60 Kg (£100.00)

61 -> 90 Kg (£150.00)

91 -> 120 Kgs (£175.00)

121 Kgs -> (£200.00)

Please note purchasing from outside of the EU may be subject to additional charges for customs clearance. Under these circumstances generally the courier company will contact you to arrange any payments due.

RIGHT TO CANCEL

You have the right to cancel the purchase of a good without having to give a reason at any time within the "cooling off period" of seven working days, beginning on the day after you receive the goods.

You must notify us of your cancellation in writing or verbally via the below:

RICO Europe Ltd, Units 1-2 Badby Park, Heartlands Business Park, Daventry, Northants, NN11 8YT. Tel +44 (0) 1327 312838 or e-mail sales@ricoeurope.com

CANCELLATION CONSEQUENCES

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them.

You must send the goods back to us, to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.